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Shipping & Returns

SHIPPING

 

USA: Standard $11 UPS Ground shipping within the continental U.S.

Canada: A $17.00 UPS Ground flat rate charge, per order. Canadian customers are responsible for any government imposed duty and/or applicable taxes.

 

SHIPPING RATES OUTSIDE NORTH AMERICA:  Rates quoted are DHL shipping rates.  Customers are responsible for any government imposed duty and/or applicable taxes.  

Note that we can ship to virtually any address in the world, provided that you pay the shipping and duty costs. For international shipping rates, or to have your country added as a ship to, please contact us at ecommerce@albertomakali.com.

 

Please note that shipping rates for the items we sell are weight based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Signature requirement: Shipments with a value of $500. or more, will require a signature upon delivery.

 

ORDER CANCELLATION

 

You may cancel your order as long as it has not been shipped.  In order to cancel your order, you must contact our Ecommerce Department at ecommerce@albertomakali.com.  

 

 

ALBERTOMAKALI.COM ORDER RETURN POLICY

 

 

  • FULL PRICE MERCHANDISE:  If you are unsatisfied with your purchase for any reason, you may return new, unused full price merchandise within 15 days of the shipping date.  Orders returned beyond 15 days, will not be available for exchange or credit.   
    • Formal Dress Return Policy:  Dresses within this category may be returned within 15 days of the date received.  Orders returned beyond 15 days, will not be available for exchange or credit.
 
  • SALE ITEMS:  Returns will be accepted for store credit only.  Size exchanges for the same style are accepted.

 

  • CLEARANCE ITEMS:  

    All clearance items are subject to availability.  Clearance items have limited quantities, sizes/colors, and may no longer be available.  All clearance items are final sale.  No refunds, exchanges, or store credit.

 

  • Customers are responsible for the return shipping costs.

 

  • We have a 100% inspection policy on all returned merchandise in order to determine if it has been worn, washed, dry cleaned, or altered.  The merchandise being returned must be in its original saleable condition with all tags attached and no signs of wear (no dirt, make-up, wrinkle from being worn for extended periods of time, etc.).

 

  • In order to return merchandise, you must obtain a Return Merchandise Authorization (RMA) form from our Ecommerce Department at ecommerce@albertomakali.com.    Please be sure to include the Original Order Number in your email.   

 

We require the following information to be included with the returned item(s).  If this information is not included, it will delay the processing of your return.

  • RMA Form
  • A copy of your invoice

 

Please return the merchandise to:

 

Alberto Makali

eCommerce Department -Att: EDMOMOND

242 West 36th Street

New York, NY 10018

 

 

All returns must be shipped back to Alberto Makali, using a trackable courier (UPS, FedEx, USPS Delivery Confirmation). Customers are responsible for the return shipping costs.

 

Please allow 10 business days to process the return and credit your account.  We will notify you via email once your return has been processed.  Please note that your financial institution will likely take approximately seven business days to reflect these transactions.  If you have any questions concerning your return, please contact our Ecommerce Department at ecommerce@albertomakali.com  Please be sure to include the Original Order Number in your email.

 

 

 

 

 

 

 

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